This policy applies to all products purchased through chinatai.shop or directly from us. We operate a wholesale and custom manufacturing (B2B) business; unlike consumer "no-reason returns", returns and refunds are primarily based on quality issues and agreed order terms.

1. General

• We inspect every shipment before dispatch and can provide inspection photos or videos on request.
• We warrant that goods conform to the confirmed style, specification, colour and quantity.
• For genuine quality issues we take responsibility via replacement, rework, partial refund or full refund.
• Returns for non-quality reasons (poor sell-through, change of mind) are generally not accepted.

2. Inspection Period

Please count and inspect the goods within 7 working days of receipt. Any shortage, wrong shipment or evident quality issue must be reported in writing within this period.

Claims after 7 working days are deemed accepted. If sea freight or customs clearance prevents timely unpacking, please inform us in advance so we can agree an extension.

3. Eligible Quality Issues

• Evident knitting or stitching defects (holes, loose seams, snags, broken yarn)
• Material colour deviation from the approved sample or colour card beyond reasonable industry tolerance
• Weight or dimensions materially different from the order
• Functional defects (e.g. compression tights without compression, fleece lining detaching)
• Short quantity, wrong style, colour or size shipped
• Severe packaging damage causing product contamination

4. Non-Eligible Cases

• Colour or size differences within normal tolerance (typically ±3%–5% for textiles)
• Damage or deformation caused by improper use, washing or storage
• Goods with tags removed, sold, used, or otherwise unsuitable for resale
• Custom products where the issue arises from designs or requirements supplied by the buyer
• Claims raised after the inspection period
• Indirect losses caused by force majeure (transport delay, customs detention)
• Damage caused by a forwarder or shipping method nominated by the buyer (claims should be filed with the carrier)

5. Claim Process

1. Submit a claim by email to info@chinatai.shop, stating the PI number, product code and issue.
2. Provide evidence: clear photos or video of the defective goods, carton and labels, plus a count of affected units.
3. Assessment: we reply with a preliminary view within 3 working days and may request sample return or third-party inspection.
4. Agreement: both parties confirm the remedy in writing (replacement / exchange / refund).
5. Execution: the agreed remedy is carried out and documented.

6. Remedies

• Replacement shipment for shortages or defective units, in the next batch or separately.
• Exchange of all or part of the order for conforming goods; freight borne by the responsible party.
• Partial refund proportional to minor defects that do not affect primary function.
• Full refund where an entire shipment has serious quality problems that cannot be remedied.

We generally prioritise replacement or exchange to avoid stock-outs on your side.

7. Refund Method & Timing

Refunds are returned via the original payment channel:

• Online payment (Airwallex / PayPal): returned to the original card or account, typically within 5–10 working days depending on the issuer.
• Bank transfer (T/T): returned to your nominated corporate account, typically 3–7 working days; bank charges apply as appropriate depending on fault.

Refund amounts are based on the amount actually paid. Whether freight, duties and platform fees are refunded depends on fault and platform policy.

8. Return Shipping

• Our fault (quality issue, wrong item, shortage): return freight borne by us.
• Buyer's fault (non-quality reasons, incorrect information supplied): return freight borne by the buyer; re-packing and inspection fees may apply.
• Please confirm the return address and method with us before shipping. Goods returned without prior confirmation may be refused.

9. Custom Orders

Private label, colour-change, specification-change and custom-packaging orders cannot be cancelled or returned once production is confirmed, except where:

• there is a substantive quality defect, or
• production materially deviates from the approved sample.

Issues arising from incorrect artwork, trademark files, colour codes or specifications supplied by the buyer are the buyer's responsibility.

10. Contact

This policy is provided in Chinese and English. In case of discrepancy, the Chinese version prevails.